Team Co-ordinator Outbound Sales - TCOBS/137/EW
Company: To be disclosed at interview
Location: Rhymney, Gwent
Status: Full time
Salary: 15,500 to 17,000 (OTE 20k)
Close Date:
Job Description:
TCOBS/137/EW
Team Co-ordinator Outbound Sales - TCOBS/137/EW
15,500 to 17,000 (OTE 20k)
Rhymney
Sales / Customer Service 60%
. Lead by example through over performance of sales activity against your individual targets
. To generate sales revenues through outbound telesales activity to New Prospects, Existing Customers and Lapsed Customers.
. To identify and maximise potential sales opportunities.
. To provide feedback on competitor activity.
. Consistent overachievement of agreed targets for sales revenue and contribution.
. To maintain up to date and accurate records for customers and to provide management with forecasts and reports.
. Promotion of special offers, products and services for companies within the Williams Medical Supplies Group
People & Campaign Management 20%
. Undertake one to one meetings with members of your team
. Conduct daily huddles to team members and advise of special offers and promotions
. Lead and motivate staff to over achieve on team targets
. Present to all employees at the Company update on a monthly basis
. Prioritise team tasks and allocate resources accordingly
. Lead and promote a professional, friendly and competitive work ethic to all members of your team.
. Delegate and manage requests for quotations
. Provide an input into the decision making process for future campaigns
. Pilot prospective sales campaigns and report on their effectiveness
Administration 20%
. Record your teams call and sales activity on a daily basis
. Produce daily sales activity reports on a daily basis
. Ensure that all orders are processed and complete by the end of the day s trading
Person Specification
. Educated to NVQ Level 3 in Call Centre Operations or equivalent.
. Experience of leading a team in a contact centre or call centre environment for a professional organisation.
. Experience of presenting to team members and larger audiences
. Proven and sustained sales ability gained in a competitive sector
. Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
. Demonstrate a thorough and methodical sales approach
. Offer a friendly and participative approach, demonstrating exceptional customer service skills.
. Excellent oral and written communication skills
. Strong team working ethos and the ability to be pro active and use initiative to work alone when required.
. Competent with Microsoft desktop packages to include: Word, Excel and Outlook
. Able to remain calm and professional when under pressure
. Demonstrate excellent planning, organisation and time management skills.
Contact Information:
Job Code: TCOBS/137/EW
E-mail: emma.whittaker@rswltd.co.uk
Website: http://www.rswltd.co.uk
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