Customer Account Representative - CAR/200/EW
Company: To be disclosed at interview
Location: Rhymney, Gwent
Status: Full time
Salary: £12,562
Close Date:
Job Description:
Main Duties/Responsibilities
Sales / Customer Service Key Duties:
1. Provide exceptional customer service in taking orders by phone, fax and email
2. Provide exceptional customer service in dealing with customer queries
3. Ability to promote special offers, up-sell and cross sell
4. To advise customers on services and products
5. To update and amend company records in a timely manner
6. Completion of quotations for customers
Knowledge and Understanding Required
Company Knowledge:
. To understand the Company Aims and Vision
. To understand the functions of all department within the Company
. To have a general understanding of Competitors
Product Knowledge:
. To be aware and have knowledge of the range of Products & Services offered by the company
. To have undertaken training and be knowledgeable on the key line Products & Services offered by the company
. To be aware of the different suppliers used for different products
System Knowledge:
. The ability to use Intranet based and Customer Relationship Management packages to record customer information.
Procedures:
. To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
. To understand the effect of each procedure and actions undertaken on other departments within the company
Contact Information:
Job Code: CAR/200/EW
E-mail: emma.whittaker@rswltd.co.uk
Website: http://www.rswltd.co.uk
|
|
|
|
