Team Coordinator Outbound - TCO/201/EW
Company: To be disclosed at interview
Location: Rhymney
Status: Full time
Salary: £18k
Close Date:
Job Description:
Main Duties/Responsibilities
Sales / Customer Service 60%
1. Lead by example through over performance of sales activity against your individual targets
2. To generate sales revenues through outbound telesales activity to New Prospects, Existing Customers and Lapsed Customers.
3. To identify and maximise potential sales opportunities.
4. To provide feedback on competitor activity.
5. Consistent overachievement of agreed targets for sales revenue and contribution.
6. To maintain up to date and accurate records for customers and to provide management with forecasts and reports.
7. Promotion of special offers, products and services for companies within the Group
People & Campaign Management 20%
1. Undertake one to one meetings with members of your team
2. Conduct daily huddles to team members and advise of special offers and promotions
3. Lead and motivate staff to over achieve on team targets
4. Present to all employees at the Company update on a monthly basis
5. Prioritise team tasks and allocate resources accordingly
6. Lead and promote a professional, friendly and competitive work ethic to all members of your team.
7. Delegate and manage requests for quotations
8. Provide an input into the decision making process for future campaigns
9. Pilot prospective sales campaigns and report on their effectiveness
Administration 20%
1. Record your teams call and sales activity on a daily basis
2. Produce daily sales activity reports on a daily basis
3. Ensure that all orders are processed and complete by the end of the day’s trading
Person Specification
1. Educated to NVQ Level 3 in Call Centre Operations or equivalent.
2. Experience of leading a team in a contact centre or call centre environment for a professional organisation.
3. Experience of presenting to team members and larger audiences
4. Proven and sustained sales ability gained in a competitive sector
5. Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
6. Demonstrate a thorough and methodical sales approach
7. Offer a friendly and participative approach, demonstrating exceptional customer service skills.
8. Excellent oral and written communication skills
9. Strong team working ethos and the ability to be pro active and use initiative to work alone when required.
10. Competent with Microsoft desktop packages to include: Word, Excel and Outlook
11. Able to remain calm and professional when under pressure
12. Demonstrate excellent planning, organisation and time management skills.
Contact Information:
Job Code: TCO/201/EW
E-mail: emma.whittaker@rswltd.co.uk
Website: http://www.rswltd.co.uk
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