Operations Associate OA/273/EW
Company: Disclosed at interview stage
Location: Gloucester
Status: Full TIme
Salary: £12,500 - £14,000
Close Date: 08/05/2008
Job Description:
Maintain the Contact Centres quality and customer service standards, responding promptly to service needs of customers.
Contribute to the development of strong customer, client, repairer and manufacturer relationships, by understanding individual customer circumstances and requirements and delivering appropriate solutions.
Maintain effective administration skills, including processing of new business, actioning amendments and cancellations and clearing data load errors.
Present a positive personal image to customers and clients.
Maintain and display a thorough understanding of products, services and procedures and advise customers/clients using our highest standards of customer care.
Communicate information in a responsible, effective and timely manner (both verbal and written).
Contribute to overall team spirit and help create a positive working environment for all members of staff, whereby we are able to promote creativity and personal development.
Provide constructive feedback and contribute where necessary to the development and improvement of the Contact Centre.
Identify and contribute to your own personal development needs.
Achieve and maintain personal targets thus enabling the Contact Centre to achieve service levels.
Contact Information:
Job Code: OA/273/EW
E-mail: emma.whittaker@rswltd.co.uk
Website:
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