Service Centre Manager | |
| Location: | Cardiff, Wales |
| Vacancy Type: | Permanent |
| Reference: | MDSSLog1 |
| Salary: | £50K plus benefits |
| Specification: | ROLE TITLE: Service Centre Manager (DC Manager) PURPOSE To maintain full responsibility for the Service Centre in the achievement of the Company’s strategic objectives. Continuously improve performance through service delivery, people development and innovation.Ensure the execution of these services to defined service, cost and quality standards, achieving targeted improvement operations performance measures. To assist in the building of the strategic goals of the business whilst embracing the core values. MAIN AREAS OF ACCOUNTABILITY ·Ownership of the Service Centre P&L, revenue and cost target achievement. ·Plan, agree, implement, monitor and evaluate the overall business performance of the SVC in relation to customer service, process effectiveness, cost control, cost effectiveness and resource utilisation ·Lead and motivate SVC team through business improvement and cultural change. Contribute to the organisational transformation, participating in change projects where necessary. ·Ensure performance information on costs and resource utilisation is fully assessed against budgets, correctly interpreted and effective action taken to reduce costs, enhance value and meet company objectives. ·Ensure operational and legal compliance is achieved and maintained to protect company from risk and loss. ·Measure service performance using relevant Key Performance Indicators and rectify any variance where appropriate. ·Manage the recruitment, retention, performance, training and development of the team to achieve the agreed objectives and KPI’s. ·Develop/maintain a culture that is both commercially orientated and susceptible to change and provides an environment that has a clear customer focus. ·Provide financial forecasts, which give realistic and quantitative information for decision making and assessment of future trends and developments. ·Assist in the setting of financial budgets, which contribute to the delivery of business plans to optimise profitability and opportunities for business growth. MAIN AREAS OF ACCOUNTABILITY (CTD) ·Identifies employees within their given area, with the potential for further development and progression within the Company. ·Deliver and share best practice across the SVC network ·Undertake additional project work as and when required. ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE: The Service Centre Manager has direct management responsibility for the operations colleagues, equipment, P&L, consumables and facilities.Experience of working in a similar sized environment is therefore essential. The role holder is also responsible for the service and operational cost performance for the Service Centre against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance.Experience of working in an environment involving KPI monitoring is also essential. Effective leadership skills and knowledge of all Company procedures. Strong interpersonal and administration skills are required to enable the individual to build towards achieving effective relationships and organising in all areas of the operation. Key areas of competency for this role are:- Leadership Problem Solving Decision Making Planning and Organising Process Compliance People Management/Development Customer Service Team Working CPC Holder (Transport Management) – essential IOSH Certificate – essential together with thorough working knowledge of H & S policies and procedures Experience of dealing with disciplinary and grievance procedure Educated to A Level standard/NVQ Level 4 or equivalent Computer Literate – ECDL Certificate desirable KEY DIMENSIONS: Budget????? Vehicles????? Resources????? Tours????? Direct/Indirect Costs????? KEY PERFORMANCE INDICATORS: Operating Cost per Unit/Profitability Compliance/Results – achievement of standards Performance Management Turnover and Retention Targets. Target SLA’s |
Contact Details | |
| Contact Name: | Mike Drury |
| Email Address: | mdrury@rswltd.co.uk |
| Phone Number: | 01633 486980 |
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